Privacy Policy

1. Who we are and what this policy covers

GreenTemp Solutions provides heating, cooling, water heater, and temperature control services in Ontario, Canada. This policy explains how we handle personal information when you visit greentempsolutions.ca, contact us, request a quote or service, or submit information through our Facebook or Instagram advertisements and lead forms.

This policy covers our handling of your information. Meta and other third parties also process information under their own privacy policies.

2. Information we collect

• Information you provide: first and last name, phone number, email address, service interest, and any details you include in your message. If you proceed with a visit or service, we may also need your service address, equipment details, appointment preferences, and service records.
• Advertising inquiries: information you choose to submit through a Meta lead form, including contact details and answers to service-related questions. Some fields may be prefilled by Meta; you can review them before submitting.
• Technical information: hosting and delivery providers may process your IP address, browser and device information, requested pages, and request times to deliver and protect the website.

Please only provide information relevant to your request. Do not submit financial account numbers, government identifiers, health information, or other sensitive personal information through our website or advertising lead forms.

3. How we use your information

We use information to respond to questions, prepare quotes, arrange appointments, provide requested services, maintain service records, resolve issues, protect our website, and meet legal obligations. If you ask about financing, we use your contact details to discuss available options; a separate application and the lender’s terms apply to any financing.

Submitting a request allows us to contact you about that request using the contact details you provide. It does not automatically subscribe you to unrelated promotional emails or text messages. Where required, we obtain separate consent for marketing, and you can withdraw that consent at any time.

4. When information is shared

We share information only as needed for the purposes described here, including with providers that host the website, deliver inquiries and email, and support our business operations. Our website uses Netlify for hosting and EmailJS to deliver quote and service requests by email. These providers process the information needed to perform their services.

We may share relevant details with technicians or service partners to fulfill your request. If you choose to apply for financing, information shared with a lender is subject to the application process, appropriate consent, and that lender’s privacy notice.

We do not sell your personal information or lead submissions. We may disclose information where required by law, to protect legal rights or safety, or in a business transfer subject to applicable privacy protections.

5. Facebook and Instagram advertising

If you submit a Facebook or Instagram lead form, Meta provides the information you submit to GreenTemp Solutions so we can respond to the request described in that form. We use lead information for that stated purpose and any additional purpose to which you separately consent, in accordance with applicable law and Meta’s Lead Ads Terms. We do not sell Meta lead data or use it for unrelated purposes without the required consent.

Meta controls how information is collected on its platforms, how advertisements are delivered, and the choices available through your account. Read the Meta Privacy Policy and manage your preferences in Meta Ad Preferences. Changes there do not delete information you have already submitted to us; contact us for requests about our records.

Our website currently does not include Meta Pixel, Meta Conversions API, or advertising analytics tags. If we introduce advertising tracking, we will update this policy and obtain consent where required before activating it.

6. Cookies and external resources

The site does not currently set advertising or analytics cookies through its own code. Hosting and third-party services may process technical information needed to deliver their services. The website loads fonts from Google Fonts and the EmailJS browser library from jsDelivr; your browser connects to these providers and may send technical request information such as your IP address.

You can manage cookies through your browser settings. Blocking third-party resources may affect fonts or the ability to send a request. You can also contact us directly by phone or email.

7. Retention, security, and international processing

We retain information only as long as reasonably needed for the purpose for which it was collected, including responding to inquiries, providing services, keeping legally required records, and handling disputes. Retention depends on the type of record and applicable requirements. When information is no longer needed, we delete it or make it anonymous, subject to necessary backup retention and legal obligations.

We use reasonable administrative and technical safeguards to protect personal information. No internet transmission or storage system can be guaranteed completely secure. Our providers may process or store information outside Ontario or Canada, including in the United States, where local laws may permit government access.

8. Your privacy choices and rights

Subject to applicable Canadian privacy law, including PIPEDA where applicable, you may request access to personal information we hold about you, ask us to correct inaccurate information, withdraw consent, or request deletion. Some records may need to be retained for legal or contractual reasons. Withdrawing consent may affect services that require that information.

To stop promotional communications, use any unsubscribe instructions in the message or contact us. We may still send necessary responses about a service you requested. We respond to privacy requests within the time required by applicable law and explain any lawful limits on a request.

If a privacy concern remains unresolved, you may contact the Office of the Privacy Commissioner of Canada.

9. Children’s information

Our services and advertising lead forms are intended for adults arranging home services. We do not knowingly collect personal information from children under 18. If you believe a child has provided information, contact us so we can review and delete it where appropriate.

10. Policy updates

We may update this policy as our services, practices, or legal requirements change. The effective date above identifies the current version. We will provide additional notice or request consent for material changes where required by law.

11. Contact us about privacy