Terms of Service

1. About these terms

These Terms of Service apply to your use of greentempsolutions.ca and inquiries submitted to GreenTemp Solutions, an Ontario heating, cooling, water heater, and temperature control service business. By using this website, you agree to these terms to the extent permitted by applicable law.

These website terms do not replace a written quote, installation agreement, warranty, financing agreement, or any disclosure required for a specific transaction. Those documents set out the details of the service you purchase. Nothing here limits rights or remedies that cannot lawfully be waived under applicable consumer protection law.

2. Quote requests and appointments

Submitting a website or Facebook or Instagram lead form is a request for information or contact. It does not create a purchase contract, confirm an appointment, reserve equipment, or commit you to financing. We confirm service availability, scope, timing, and price directly with you.

Please provide accurate contact and service information and only submit a request for yourself or someone you are authorized to represent. Do not include sensitive financial or identification information in the request.

Response times, same-week availability, and installation timelines shown on the website are estimates and depend on location, scheduling, equipment availability, weather, and site conditions. For an urgent issue, call 647-242-5641. For immediate danger, including a suspected gas leak, leave the affected area and contact emergency services or your gas utility.

3. Pricing, promotions, financing, and rebates

Website descriptions and advertising provide general information. Final pricing, taxes, equipment specifications, installation requirements, and any additional work must be confirmed in your written quote or agreement before you authorize the work. Promotional offers are subject to their stated eligibility, availability, and expiry conditions.

Financing is subject to the lender’s approval and separate terms, including applicable rates, fees, repayment schedules, and eligibility criteria. An inquiry does not guarantee approval. Rebates, incentives, and energy savings depend on program rules, equipment, installation, property conditions, and usage; they are not guaranteed. Confirm current program eligibility before making a purchase decision.

4. Service agreements, cancellations, and warranties

Payment requirements, deposits, scheduling, cancellation or rescheduling terms, refunds, equipment warranties, and workmanship coverage are set out in the applicable written service agreement and required consumer disclosures. Contact us before authorizing work if you need clarification.

These website terms do not impose a cancellation fee or a blanket no-refund policy. Any statutory cooling-off period, cancellation right, refund entitlement, or warranty available under applicable Ontario or Canadian law continues to apply.

5. Communications and privacy

When you request a quote or service, we may use the phone number or email address you provide to respond about that request and coordinate service. Separate consent is required for promotional communications where applicable; submitting an inquiry is not a requirement to receive unrelated marketing.

Read our Privacy Policy for details about the information we collect, our service providers, Meta lead forms, and how to request access, correction, deletion, or withdrawal of consent.

6. Acceptable use and website content

You must not use the website to submit false or unlawful information, impersonate others, send spam or malicious code, interfere with the website, or attempt unauthorized access to systems or information.

Website text, branding, and other content belong to GreenTemp Solutions or their respective owners and licensors. You may view and print information for personal use when considering our services. Other copying or commercial use requires appropriate permission. Third-party names and trademarks belong to their respective owners.

7. Third-party services and Meta

Links and integrations may connect you to third-party platforms, email services, equipment manufacturers, or financing providers. Their services are subject to their own terms and privacy policies. Review those policies before providing information or entering an agreement.

GreenTemp Solutions is an independent business. This website and our services are not sponsored, endorsed, administered by, or associated with Meta Platforms, Inc., Facebook, or Instagram. Meta’s own terms apply when you use its platforms. Submitting an advertisement lead form does not create a service contract with GreenTemp Solutions.

8. Website availability and responsibility

We aim to keep website information accurate and available, but errors, interruptions, and outdated information can occur. General website content is not a substitute for an assessment by a qualified technician. Contact us to confirm information relevant to your home or purchase.

To the extent permitted by law, we do not guarantee uninterrupted or error-free website access and are not responsible for losses caused solely by events outside our reasonable control. Nothing in these terms excludes liability that cannot lawfully be excluded, limits mandatory consumer protections, or changes obligations in a signed service agreement.

9. Applicable law and changes

These terms are governed by the laws of Ontario and the applicable federal laws of Canada, without removing any mandatory rights or protections that apply to you. Please contact us first to discuss a concern; nothing here restricts your right to contact a regulator or seek a remedy available under law.

We may update these terms by posting a revised version with a new effective date. Updates apply prospectively and do not retroactively change an existing service agreement.

10. Contact GreenTemp Solutions